Detailed Business Process Model Description : Load Meter Reads Description : 2.3 Resolve Exception

2.3 Resolve Exception
See Load Meter Reads on page 2-2 for the business process diagram associated with this activity.
Actor/Role: CSR
Description: Based on established business rules the CSR or Authorized User reviews and explores different options to resolve exceptions. This may include creation of a new field activity, review of meter type and configuration, estimation of reads or additional investigation.

© 2011 Oracle and/or its affiliates. All Rights Reserved